TNG install error : cannot start service 193:0XC1

[Belinda Frick]

I installed TNG on a Windows 2008server(64-bit), but I get an error message on startup of service:

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Windows could not start TNG service
error code 193:OXC1

Please note that this is a Windows error relating to the service. Ensure that TNG is allowed on the server and there are no restriction policies in place - if so, ask the IT side to search the internet for the error code.

Our search picked up the following:

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cannot run %1 in windows 32 mode
the error code may display as "error_invalid_exe_signature"

NOTE: TNG is a 32-bit application that can run in a 64-bit environment.

One client fixed this by editing the registry - we do not have the details and we do not do Windows support. Best to contact your Windows support or IT responsible for the server.

PLEASE NOTE: There are clients who run TNG on Windows server2003/2008 and installed without ever getting this error message.

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