Red icon flashes: Invalid buffer of buffer not found

[Belinda Frick]

On the top right hand corner a red buffer icon flashes:

tng-home_page-invalid_buffer1.jpg

tng-home_page-invalid_buffer2.jpg

On mouse over it displays "Invalid buffer of buffer not found".

PLEASE NOTE:

1. For TNG standard (with buffer) up to version 1.0.7.7,
   the buffer must be detected else calls will not be loaded. If you go to the Call List page, then call are not loading.
   
2. If using TNG 1.1. and newer,
   when the buffer is not detected it will go into TNGLive Free mode. Calls will still load, but the features of TNG will be limited (it will be that of TNGLive Free). If in TNGLive Free mode, the icons on the home page that you do not have access to will have 'lock' on it.

tng-home_page-find_buffer.jpg

Click on the 'View Buffer Info' icon on the TNG Home page, it will bring up the buffer info page. If the buffer is not detected it will display this message and a link 'Find Buffer'. Click on the 'Find Buffer' link. It will then start searching on each COM port for the TNG Buffer.

If not found it will display so. Please refer to forum post:
My TNG buffer is not being detected

Once the buffer is detected again:

1. your TNG up to version 1.0.7.7 will load calls again.
2. your TNG from version 1.1 will be in full TNG mode (no limited features) and work as per normal.