Extension Detail Report vs Department Summary Report - Ext.

[Belinda Frick]

Overview

Department summary report - extension:
This report indicates the calls made and received by a specific
department grouped by the extension number.

Extension detail report:
This detailed report will display all the calls made per extension.

Reasons why these two reports may differ?
If the department was added at a later stage then the report
will have two sections, one with the department name and one will
be displayed as 'Not set'.
The extension detail report displays all calls made or received
by the extension number.
The department summary report displays calls made once the
extension number was linked to the department.