TNGLive: access required to register

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TNGLive: access required to register

Postby Belinda Frick » Tue Sep 29, 2020 2:08 pm

The Client's TNG PC must have internet access to be able to connect to:
  1. 'activate.tnglive.co.za' and
  2. TCP outgoing port 80 must be allowed.

How do I test if the access is in place to:

  1. Open your tng browser and enter the following as URL 'activate.tnglive.co.za'

    You will not be able to open the page as it is Datatex's licensing,
    but you will get a reply that identifies the 404 message comes from Datatex:

    Code: Select all
    Sorry but this information was not found!

    Kind Regards
    Datatex Dynamics Team
    Error 404

    20200929-TNG-activate.png

    If it gives the general 404 error, then access is not in place.

  2. On the TNG PC, open the command prompt and enter 'netstat -nba'
    Check that TCP port 80 is listed and not taken by other software or processes.

    NOTE: Your Windows version, access and company policies might restrict you from using the netstat command.

  3. Go to the TNG activation page:
    20200929-TNG-LiveActivation.png

    Click on the Activate button - if it does not activate, go to the TNG logs to see if any errors logged.

    To see more details on register and activation process - examples of log entries,
    refer to forum post: How do I register TNG 1.1.1.6 or newer?

  4. Confirm Company name in:
    • TNG under 'General Settings' or
      20200930-TNG-Company name.png
    • tng.ini:
      Code: Select all
      [COMPANY]
      Company Name=BLUE DOLPHIN
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Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm

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