TNG Reports explained

[Belinda Frick]

Reports Page.

TNG contains a highly efficient reporting tool that will ultimately empower the user with
control over the way there telephone system is used. TNG features easy one-click reports
that can be further configured to show you exactly what you want to see.
The following reports are available in TNG, these reports are divided into two categories;
summary reports and detailed reports. Below are the reports currently available in TNG.

1. Summary reports.

Department summary report - extension:
This report indicates the calls made and received by a specific department grouped by the
extension number.

Department summary report - user:
This report provides a listing of the calls made in a specific department grouped by the user
associated to the extension or pin code.

Trunk utilization report:
This report displays the trunk lines that are in use on your PABX and how many calls are made
and received on each one. This report is very useful to check whether routers are functioning correctly
and to determine under utilized lines.

Call distribution per service provider report:
This report will show how many calls were made and under which service provider the calls were costed.

2. Detailed Reports

Extension detail report:
This detailed report will display all the calls made per extension.

User detail report:
This detailed report will display all the calls made per user. The user is associated to the
pincode. Pincodes will not be displayed on the reports.

Account detail report:
This detailed report will display all the calls that have been made to a specific client as
configured on the Billing and account settings page. This is very handy for practices that bill
their clients on outgoing calls.

Trunk line detail report:
This will display all the telephone calls made by each user/extension and on which trunk
line the call originated.

Trunk line detail report by line and type:
This detailed report will display the same information as the report above except it will
group all the calls by each line number and call action.

Phonebook detail report:
This report will display how many phone calls were made to an entry in the phonebook and
the extension/user that made the call.

Highest duration call report:
This particular report will show you the longest telephone calls that were made, the user/ext
that made the call as well as the total cost. Calls will be listed from the longest duration
to the shortest duration.

Highest cost call report:
This report will show you the most expensive calls made, the ext/user that made the call and
the cost of each call. Calls will be listed from the most expensive to the least expensive.

Most dialed number report:
This report will list the most frequently dialed numbers and the user that made these calls.

Abused call report:
This report will show you all the calls that exceeded the cost or duration configured under
the abused call settings section which appears above the optional criteria for this report.


3. Optional criteria.

After you have selected the report you wish to use, a screen will appear with certain optional criteria
for you to include on the report. Optional criteria lets you specify exactly what information you want to see,
for example you can specify a department, or even choose a report to show specific call types. For reports you may
include the following optional criteria:

Can Specify departments, extension, users for which to view a report on.
Specify certain trunk lines to view its activity.
Pull reports on account codes etc.

It is also possible to select multiple criteria for one report.

4. 'Drill Down' Functionality

TNG's unique 'Drill Down' functionality takes reporting to the next level by allowing the user to view
a report and drill down multiple levels to the detailed calls from within a single report. This eliminates the
need for any reloading or extra searches.

Click on the small '+' to expand the link to display the details on the user.
This 'drill down' functionality can be used with any summary report.


Please find a detailed TNG installation and user’s guide in the help folder on your TNG CD.