TNG Buffer Valid, but calls not loading

[Belinda Frick]

Scenario 1:

I am using TNG with the Aristel PABX

When clicking on Buffer Info, the PABX baudrate is 9600.
When checking in TNG under COMMUNICATION CONFIGURATION, it is 2400.
When clicking on apply again and then checking Buffer Info, the baudrate shows as 9600.
When checking the TNG.ini it shows 2400.

Notes:

Aristel send off at 2400. The buffer needs to receive from
the PABX at 2400.

Go to COMMUNICATION CONFIGURATION, change the 2400 baudrate to
for example 9600 and apply. Thereafer change it back to 2400 and
click on apply.

APPLY changes will only take effect if the value is different.

Go to Buffer info again. The PABX baudrate should now be 9600.

Scenario 2:

Under Windows the buffer is listed under COMPORTS. I can connect
to the buffer with Hyper Terminal/BufTest program and the buffer
responds to 'SYS' and 'S', but when the TNG service is started
it does not receive any call details (or log rawdata).

Check the following:

Make sure that you have the correct baud rate for the PABX selected
under 'Communication Configuration' and that the same baud rate is
in the TNG ini file.

Note that if the baud rate is already correct under 'Communication
Configuration' change it to a different value and click on APPLY.
Once saved successfull, change it back to the correct value and
click on APPLY. TNG will only update if you click on APPLY and the
values was changed.

To change the value in the TNG.ini. You need to stop the TNG service,
edit the TNG.ini and then start the TNG service for it to take affect.