Can I add a Markup in TNG?

[Belinda Frick]

• TNG version 1.0.6.5 and newer:
  
  Required: TNG version 1.0.6.5 or newer, see forum post Release notes: TNG Version 1.0.6.5
  
  TNG has the feature where you can add a markup percentage per deparment:
  
  On the TNG HOME page select the 'Department Settings' icon (icons in the centre of the screen).
  
  
  TNG-Department-settings.jpg
  
  
  It will take you to the Department configuration page:
  
  
  TNG-Department-markup.jpg
  
  Enter the Department name and percentage markup you require for the desired deparment.
  Click on APPLY CHANGES to save.
  
  The markup is done per department. You need to allocate the department to the extension/user under 'Extension Configuration' / 'User Configuration'.
  
  This setting will add the percentage to the selected ratebook. For ratebook selected go to the 'Trunk Line Configuration' page. You can set a default ratebook and/or select a ratebook for a specific trunk line.
  
  
• TNG versions earlier than 1.0.6.5:
  
  Adding a markup to TNG Calls