Previous the report pulled, but currently shows no data.

[Belinda Frick]

Query:

I pulled a report a couple of months ago and had call details, but when I pull the same report today I get no data on the report.

TNG Call Capacity and Maintenance explained:

TNG has a auto purge feature. TNG's call capacity is memory based. If 99% is reached it will auto purge down to 80%. See forum link:

http://forums.datatex.co.za/viewtopic.php?f=24&t=23&start=0&

TNG also has a feature where you can setup a schedule and archive reports you use on a regular basis. This way you have access to the scheduled reports after the call details was auto purged. See forum link:

http://forums.datatex.co.za/viewtopic.php?%20f=24&t=2164&p=2170&

If you had log rawdata set to permanent, you can re-import the rawdata files for the period you need reporting. See forum link:

http://forums.datatex.co.za/viewtopic.php?f=24&t=156&p=156&

If rawdata was not logged, you can use the Export files. See forum link:

http://forums.datatex.co.za/viewtopic.php?f=24&t=116&p=116&