How do I blank the TNG call details/database?

[Belinda Frick]

Please note that if you follow these steps all you call details will be lost.


Steps:

• Stop the TNG service/deamon.
  
  How do I stop and start the TNG service on LINUX?
  How do I stop/start the TNG service in Windows?
  
  
• Navigate to
  Windows: 'C:\Program Files\datatex\tng\data'
  Linux: /opt/datatex/tng/data'
  
  
• Create a backup folder, for example todays date.
  
  
• Once the TNG service is stopped, move the files with 'data' as part of the file name to the backup folder, for example:
  1data_1.1.0.3.dat
  2data_1.1.0.3.dat
  
  
  tng-folder_data.jpg
  
  
  
• Start the TNG service/deamon.
  
  How do I stop and start the TNG service on LINUX?
  How do I stop/start the TNG service in Windows?
  
  
• Log in.
  
  
• On the 'Call List' page you will only see live calls. If you look at the total calls it will only be number of calls loaded since TNG was started up.

RELATED TOPICS:

• Not all my users are listed - please add user on call list
• My extension list is blank

If you need historic data you need to re-import the call details (if available):

• TNGLive Free:
  
  NOTE: TNGLive Free has limited features. It does not log rawdata or have a re-import option.
  
  
• TNG (with buffer) or TNGLive Premium:
  
  
  How do I import rawdata into TNG?
  How do I re-import purged/exported data into TNG?
• TNG for Asterisk:
  
  
  • If your TNG previously loaded the call details, it will be in the processed folder. See
    How do I re-import Asterisk CSV files?
    
  • If you need Asterisk call details that is only in the Asterisk DB, see forum post:
    How to import Asterisk DB data to TNG4*