Missing call details and user names - motherboard replaced

[Belinda Frick]

Issue:

I had to replace my motherboard. I re-registered TNG, but now some data is missing and my user name configuration is missing.

Overview:

It could be that some files damaged when the motherboard was replaced. We would suggest replacing the tngusers.dat and the TNG database.

Solution:

1. To replace and create a new user name file (pin codes), refer to topic:
   
   Not all my users are listed - please add user on call list
   
   
2. If you have missing ranges of data you can either import these ranges or blank the TNG database and import the period of data you require.
   
   
   • Importing call details:
     I am missing a range of calls in my reports
   • Blank the TNG database and import call details:
     How do I blank the TNG call details?
   
   NOTE: We will suggest re-importing the raw.txt files as it contains the pin codes.