TNG call list page displays Please add user

[Belinda Frick]

My pin codes are configured with user names, but on the Call List page it displays PLEASE ADD USER.

We have identified problems with the plugin translation of the pin codes for earlier versions of the following plugins:

• PNEC_IPC100_S70H_R501.dll:
  
  With the plugin version 2009.01.23.1, it has been noted that no pin
  code was used, a zero was present in the rawdata under the account
  code column. This caused problems in TNG as it displayed 'Please
  add user' because no user was allocated to pin '0'.
  
  

  Code: Select all

                                                          06132006 PAGE 002
   CLASS  TIME DATE  LINE DURATION  STATION   DIALLED No.CLI  RDCOST ACCOUNT
47 POT   13:30 06/13 001  00:00:03 4000       5094512                0       


  
  In the export folder the string will show 'Please add user', because
  of the '0' under the ACCOUNT column in the rawdata and no user
  configured in TNG under USERS.
  
  This has been fixed in the plugin version 2009.03.16.1 of Plugin:
  'PNEC_IPC100_S70H_R501.dll'. If the ACCOUNT entry in the
  rawdata is '0' then a blank value will be in the pin code field.
  
  Also see forum post PABX3 Plugin:Phillips NEC IPC100 software 7.0H release 5.0.1
  
  
• PNEC_96i_Rev2.dl
  
  With the plugin version 2007.02.15.1 the pin codes had trailing spaces. It also created pin code fields which were blanked. This will cause TNG to not link the pin code from the rawdata to be linked to the pin code under 'Configure Users' as the one has space and the other not.
  
  Example of NEC SL1000 pin code calls:
  

  Code: Select all

                                                              21/11/2011 PAGE 001
   CLASS  TIME    LINE    DURATION  STATION   DIALLED No./CLI  RD/COST ACCOUNT
01 POT   15:07 001        00:00:13 200        0215310914             0           
02 POT   15:08 001        00:00:00 200        1026                   0           
03 PIN   15:09 001                                             0:27    NO ANSWER
13 POT   15:23 001        00:00:33 201        0215310914             0 1234     
20 POT   15:27 001        00:00:04 200        0215301691             0 8080     
25 POTW  15:45 001        00:00:07 200        0215301691             0 W/001     
26 POTW  15:46 001        00:00:01 200        0215301691             0 W/006     

  
  
  See forum post for Which plugin do I use for the NEC SL1000?

General:

Ensure that your PABX does not give off a value in the pin code field in the rawdata. If TNG detects a value in the pin code field it will expect a user to be associated to it. Note that TNG does not display the pin code field (except for where you configure user names). You will have to set 'Log rawdata for the next hour' to check the rawdata for a 'pin' value.

If the problem was an older version of the plugin and you have rawdata you can re-import it to fix the historic data. See steps in forum post How do I blank the TNG call details?

[John Richard Procter]

Pin Code are case sensitive in TNG:

Code: Select all

W/001

The pin code must be added under User configuration with the alphabetic characters in upper case as per pin code displayed in raw data file.