Can I update historic call data in TNG?

[Belinda Frick]

Changing of historical call information is now supported in TNG v1.0.7.0.

Overview:

TNG v1.0.7.0 onwards allows for updating of old call data with the current
configuration settings. This allows for correcting the mapping of data to
call data that was logged before mapping data was configured.

Unfortunately, this can also allow for the breaking of correctly mapped data if
not applied correctly or if an unauthorized person gains access to the TNG software.

The fields that can be changed are extension, pin user, account, trunk and destination
names and department, phonebook category and private or business call.

Procedure:



PLEASE NOTE: Inconsistent report data will result when using this feature.