Overview:
TNG allows for an account code and a pin code. An account code is an code entered
into the phone to represent calls made on behalf of the client/department. A pin
code is used to identify the caller. If a code is used to lock/unlock the phone, it will
not be shown in the smdr data. This code will simply serve to lock/unlock the phone
TNG does not populate the account code and pin code fields, it must be done manually.
Explained: Panasonic KXTD500:
When using the Panasonic KXTD500 plugin you need to enter the pin code under
'Pin Code Configuration' and not 'Account Code Configuration'.
Please find a detailed TNG installation and user’s guide in the help folder on your TNG CD.