TNG OCS Interface is not retrieving calls

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

TNG OCS Interface is not retrieving calls

Postby Leon van Heerden » Wed Jan 05, 2011 4:11 pm

The TNG OCS Interface connects to the Microsoft OCS Database (LcsCDR table) to gather the call records. Each one of these records has an ID number.

The service needs to run as a user that has the proper select access to the database.
Open the Services Management Console
Start -> Run -> services.msc

Double click on the service TNGOCSInterface and click on the second tab "Log On".
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On this screen enter the login details of the user that has the correct access to the database.

In the folder that contains the service, the ADO file must contain the database connection details.
Code: Select all
C:\program Files\Datatex\TNG_OCS\


The ADO File looks like this
Code: Select all
;Place your server name here, but leave the Database as is, if it is a default created database.
Driver={SQL Native Client};Server=sapserver;Database=LcsCDR;Trusted_Connection=yes


Once the service connects it will start to retrieve records from the database and processing them for TNG.
The service will write the last successful ID processed to it's INI file. Then when it starts up again, it continues to retrieve call recordings from the las ID processed.

If the Database is manipulated to reset the ID's or if a blank database is used, the Next ID in the INI file should also be reset to the first ID in the database.
The section in the INI file looks like this:

Code: Select all
[GENERAL]
;This is the next ID that will be retrieved from the Database.
DATA_NEXTID=14339
;This is the timezone adjustment.
TIMEZONE=2


Change the DATA_NEXTID=0 to start retrieving all the data from the start of the database again.
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Leon van Heerden
http://www.datatex.co.za
Leon van Heerden
 
Posts: 332
Joined: Fri Oct 29, 2010 11:21 am
Location: Cape Town

Re: TNG OCS Interface is not retrieving calls

Postby Belinda Frick » Thu May 07, 2020 1:53 pm

Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm


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