Asterisk: no calls in TNG, but in Master.csv file

[Belinda Frick]

I can see calls in the Asterisk database and in the Master.csv file, but it is not in TNG.

• If you are running TNG version older than 1.0.7.7, please upgrade to at least 1.0.7.7:
  TNG for Asterisk version 1.0.7.7 upgrade
  
  
• If you still do not receive call details, check in the TNG log file for errors:
  
  • TNG Home page -> View logs, click on the todays date link.
  • /opt/datatex/tng/logs/[todays date]/tng.log
  You can use the forum to search for error log entries or post a query.
  
  
• Match your Asterisk Master.csv against that of the standard configuration for TNG requires, see:
  TNG: Asterisk output configuration required