How do I register TNG 1.1.1.6 or newer?

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

How do I register TNG 1.1.1.6 or newer?

Postby Belinda Frick » Fri Apr 13, 2012 10:02 am

How do I register TNG 1.1.1.6 or newer?

    Required for Registration:

      The Client's TNG PC must have internet access to be able to connect to 'activate.tnglive.co.za' and TCP outgoing port 80 must be allowed.
      NOTE: You only need to connect once to register.

    NOTE: You can renew your TNG subscription even if you are not registered. It is optional, unless you use TNGLive Premium(stay online to check for monthly payment) or for TNG for Asterisk (once-off connection to permanently activate it, else it runs in TNGLive Free mode).

    Steps:

    • On the TNG Home page click on the icon 'Register TNG'.

    • Registration and activation:
      TNG-Not-Registered.jpg
      NOTE: It will display top right-hand side 'Not Registered'. If in this status your TNG will still work as per normal and load calls, etc.

    • Enter the required information and click on the 'Register' button.

    • While TNG is trying to connecting to register, it will display 'Checking' where 'Not Registered' was displayed. If it still shows checking after 10 seconds, we suggest checking the TNG logs to see why it is taking so long:

      When you try and connect to the server and you don’t have internet access
      Code: Select all
      2012-04-13 10:49:20:948 [1.1.1.7] - Activation server checkin starting (forced)
      2012-04-13 10:49:41:964 [1.1.1.7] - Error connecting to activation server: Connection timed out
      2012-04-13 10:49:41:980 [1.1.1.7] - Activation server checkin completed

      If the connection is blocked:
      Code: Select all
      2012-04-13 10:59:18:085 [1.1.1.7] - Activation server checkin starting (forced)
      2012-04-13 10:59:19:085 [1.1.1.7] - Error connecting to activation server: Connection refused
      2012-04-13 10:59:19:085 [1.1.1.7] - Activation server checkin completed

      If it was sucessful:
      Code: Select all
      2012-04-13 10:59:59:102 [1.1.1.7] - Activation server checkin starting (forced)
      2012-04-13 10:59:59:242 [1.1.1.7] - Response from activation server "upload|inifile|"
      2012-04-13 10:59:59:524 [1.1.1.7] - Response from activation server "disconnect|796|REGISTERED|||"
      2012-04-13 10:59:59:539 [1.1.1.7] - HandleDisconnect: active - last activation okay
      2012-04-13 10:59:59:649 [1.1.1.7] - Activation server checkin completed


      NOTE: if you leave the 'TNG Registration and Activation' page and return later, it will show the updated status.

    • Your TNG is now registered, you can disconnect from the internet.

      TNG-Registered.jpg

      NOTE: If the buffer is not detected it will go into TNGLive Free mode. It will still update live, but you will have limited features. For example you can only pull reports for the last 35 days and no rawdata will be logged. Once the buffer is detected, all features will be available.

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Belinda Frick
 
Posts: 3801
Joined: Fri Nov 12, 2010 4:25 pm

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