TNG contains a highly efficient reporting tool that will ultimately empower the user with control over the way their telephone system is used. TNG features easy ‘one click’ reports that can be further configured to show you exactly what you want to see.
The following reports are available in TNG, these reports are divided into two categories:
- summary reports and
- detailed reports
Below are the reports currently available in TNG.
Summary reports
- Department summary report – extension:
This report indicates the calls made and received by a specific department grouped by
the extension number. - Department summary report – user:
This report provides a listing of the calls made in a specific department grouped by the
user associated with the extension or pin code. - Trunk utilization report:
This report displays the trunk lines that are in use on your PABX and how many calls are
made and received on each one. This report is very useful for checking whether routers
are functioning correctly and to determine under-utilized lines. - Call distribution per service provider report:
This report will show how many calls were made and under which service provider the
calls were costed. - Trunk occupancy report:
This summary report will display the total time spent and amount of calls on each line. - Extension occupancy report:
This will display the total time spent and amount of calls for each extension. - Busy Hour Reports:
These reports display a breakdown of call numbers per hour of day. - Account Summary Report:
This summarizes calls grouped by Account Name.
Detailed Reports
- Extension detail report:
This detailed report will display all the calls made per extension.- Top left side of the report under 'Selection Criteria', it will list all the extension numbers you selected to show on the report.
- For each extension it will start with the heading 'Extension:' followed by the extension number and thereafter all the call details for that extension.
- On the top right-hand side it will print the Company name and date printed.
- User detail report:
This detailed report will display all the calls made per user.
The report format is the same as the 'Extension detail report', extension is just replaced by user. - Account detail report:
This detailed report will display all the calls that have been made to a specific client as
configured on the Billing and Account settings page. This is very handy for practices that
bill their clients on outgoing calls.
The report format is the same as the 'Extension detail report', extension is just replaced by account code. - Trunk line detail report:
This will display all the telephone calls made by each user/extension and on which trunk
line the call originated.
The report format is the same as the 'Extension detail report', extension is just replaced by trunk line. - Trunk line detail report by line and type:
This detailed report will display the same information as the report above except it will
group all the calls by each line number and call action. - Phonebook detail report:
This report will display how many phone calls were made to an entry in the phonebook
and the extension/user that made the call. - Highest duration call report:
This particular report will show you the longest telephone calls that were made, the
user/ext that made the call as well as the total cost. Calls will be listed from the longest
duration to the shortest duration.
The report format is the same as the 'Highest cost call report', extension is just replaced by account code. - Highest cost call report:
This report will show you the most expensive calls made, the ext/user that made the call
and the cost of each call. Calls will be listed from the most expensive to the least
expensive.
NOTE: You can select the departments, number of highest call cost calls, etc. to display. It will list all the departments selected (see circled in screenshot), but not the department individually per call. - Most dialled number report:
This report will list the most frequently dialled numbers and the user that made these calls. - Abused call report:
This report will show you all the calls that exceeded the cost or duration configured under the abused call settings section which appears above the optional criteria for this report. (Also see the section on 'General Settings' for information on configuring the abused call settings). - Transaction Detail Report:
This report will display calls in a similar view as on the live call list page and can thus be
used as a "scroll back" for the live call list page.
System Reports
- Extension listing:
The Extension listing will provide a list of all the extension numbers in TNG:
Departments can be specified with optional criteria to only display the extensions within the department selected. If no department is selected it will include ALL the extension numbers. - Trunk Listing:
This report will list all the trunk line numbers in TNG, these can be listed by the trunk
number, trunk name or the rate book associated to the trunk.
The report format is the same as the 'Extension listing report', extension is just replaced by trunk line. - User Listing:
The user listing report will provide a list of all the pin code users in TNG. This list can be broken down to view only the users of a particular department or alternatively all the users can be listed.
The report format is the same as the 'Extension listing report', extension is just replaced by user. - Account listing
The account listing report will provide you with a list of all the the account numbers and account names configured in TNG.
The report format is the same as the 'Extension listing report', extension is just replaced by account code.