How do I view a abuse report per extension?

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How do I view a abuse report per extension?

Postby Belinda Frick » Mon Feb 11, 2013 11:20 am

Overview:

    The abuse report will list calls made within a department that meets your 'Abused Call Criteria':

    tng-abuse_call_report-criteria.jpg


    It will list each department sperately and then the abuse calls within it.

    tng-abuse_call_report.jpg

    NOTE: The calls is sorted by date and time (and not per extension).

Abuse report per extension:

    If you whish to see the calls grouped per extension, you need to create an Abuse call report per extension within the department.

    tng-abuse_call_report-ext.jpg


    Example of report:
    tng-abuse_call_report-ext3308.jpg



    This needs to be done for each extension number you need abuse reports for. You can setup all the reports in a schedule. Once in place the e-mail of reports will then be automated.
    See forum post: TNG and scheduled reports/archiving reports
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Belinda Frick
 
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Re: How do I view a abuse report per extension?

Postby Belinda Frick » Thu Feb 19, 2015 4:02 pm

Find attached forum post in pdf format:
abuse report per extension_.pdf
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