How do I see from which extension a pin code call was made?

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How do I see from which extension a pin code call was made?

Postby Belinda Frick » Wed May 22, 2013 11:43 am

How do I see from which extension a pin code call was made?

  • Configure the pin code with the user under 'Configure Users'.
  • To update historic data, you can to a sync - refer to to forum post: How do I synchronize TNG data?
  • To see the calls, pull a report by user name. It will list all the calls and the details include the extension number from where it was dialed.

NOTE:The call details available is PABX dependant.

With for example the Panasonic TDA, when making a pin code call it will show EXT as extension. The Panasonic TDA places the pin code in the extension field and therefore no extension number available for pin code calls.

For latest version of Panasonic TDA plugin(to translate call details) and examples of the format of call details received from the PABX, please see forum post: Which plugin do I use for the Panasonic TDA? In the post there is an option to configure the TDA to show the extension number and pin code(Verify codes). Please consult your Panasonic PABX technician if it can be implemented on your Panasonic TDA version.
Belinda Frick
 
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