all my call details disappeared

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all my call details disappeared

Postby Belinda Frick » Thu Aug 08, 2013 11:34 am

What can cause all my TNG call details to disappear?

TNG will auto purge calls when 99% call capacity is reached. It will however only purged down to 80% available. This process will not remove all your calls.

NOTE: TNG is a 32-bit application that can run on 64-bit. Ensure that your call capacity allocation is set so that TNG does not exceed the 2 GIG limit for 32 bit applications. For more details see forum post: How many calls can my TNG handle?

Possible reasons:

  1. If the PC was switched off / reset on the power button or you had a power failure / power dip while details was added to the file, then you can loose the file. This is the same for any application running on Windows.

  2. If an anti-virus program see the file as a treat, it can remove it.

  3. You can also ask IT side to scan you memory and harddrive for any issues to ensure it is not hardware related.
Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm

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