If you receive call details via serial cable and the buffer is not detected,
then it cannot load the call details.
Your Virtual PC must be able to pick up the USB buffer:
- Hyper-V will not be able to pick up the USB device.
- If you are using a hosted service, you also wil not have the option to physically connect the USB buffer.
- VM should be able to pick up the USB device if the correct configuration is in place - please consult your VM support.
TNG with buffer Version 1.0 will not load calls if the buffer is not detected(serial, network or input file).
TNGLive with buffer Version 1.1 will default to the TNGLive Free version, which has limited features. If not serial connection, it can load call details.