TNG log startup errors: cannot display page

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

TNG log startup errors: cannot display page

Postby Belinda Frick » Wed Feb 19, 2014 8:59 am

We had power failures and now the TNG login page cannot be displayed.

    TNG log entry on start of service:

    Code: Select all
    memory status object created

    Error copying C:\Program Files\Datatex\TNG\scripts\tooltips.js to C:\Program Files\Datatex\tng\scripts_tooltips.20140219085338.js : data error (cyclic redundancy check)


    TNG service shows started, but cannot open login page.

Under investigation
Belinda Frick
 
Posts: 3808
Joined: Fri Nov 12, 2010 4:25 pm

Re: TNG log startup errors: cannot display page

Postby Leon van Heerden » Wed Feb 19, 2014 11:23 am

I don't see which version is involved here. Can you please get the tooltips.js file from the location reported and then compare it with the same version from a working installation.

It could be that the file is damaged or the the file system is damaged and the file cannot be copied anymore.
----
Leon van Heerden
http://www.datatex.co.za
Leon van Heerden
 
Posts: 332
Joined: Fri Oct 29, 2010 11:21 am
Location: Cape Town

Re: TNG log startup errors: cannot display page

Postby Leon van Heerden » Wed Feb 19, 2014 11:26 am

I don't see which version is involved here. Can you please get the tooltips.js file from the location reported and then compare it with the same version from a working installation.

It could be that the file is damaged or the the file system is damaged and the file cannot be copied anymore.
----
Leon van Heerden
http://www.datatex.co.za
Leon van Heerden
 
Posts: 332
Joined: Fri Oct 29, 2010 11:21 am
Location: Cape Town


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