USB tap not recognized by ONYX & Windows

[Belinda Frick]

FIRSTLY SEE SSL:

ONYX not recording. Phone tap colour is RED.

If the problem persists you would probably
question the teletap. There might not be
something wrong with it, especially if it
has worked before / works sometimes.

Try rebooting your PC with the
tap connected to the PC and telephone.

Else I suggest you update your USB drivers.

> MICROSOFT is experiencing problems
with their driver devices and has
plenty of updates readily available on their
WEBSITE for USB drivers.

> Datatex does not provide the latest drivers
as this is a Microsoft - Windows issue.
The driver specifications varies due to
different operating systems etc.

> This problem occurs rarely, depending
on your Windows version. If you are
still experiencing problems after the
device updates, please contact us for
further assistance.