My ONYX starts and stops while on the call

[Belinda Frick]

ONYX records on the mic of the telephone. If you are on a
call and there is a very long pause, ONYX will translate
this as the end of the call and proceed to the wrapup
procedure.

Try the following settings:

Under 'Mix Type'
set it to 'Adaptive'.
Under 'Start Recording on (Trigger)'
set it to 'Ear (other person talking)'.

Suggestion: If you are using a handset - set to mic
If you are using a headset - set to ear

Under 'Save'
the 'Manual START and STOP' must only be ticked, if
you want to decide when you will be recording the conversation.
ALSO SEE: ONYX is recording when I am not using the phone

Also check, the hardware:

Try this one by one to locate the faulty hardware. Make sure that
the tap is still detected by Windows and that the recording sound card
is selected as 'USB Audio Codecs'.

Swop the USBTap with one from a working ONYX.
Swop the USB cable with one from a working ONYX.
Swop the short flat telephone cable with one from a working ONYX.
Swop out the curley cord telephone cable with one from a working ONYX.
Swop out the phone handset with one from a working ONYX.
Swop out the phone base with one from a working ONYX.