How is information update to ONYX and from where?

[Belinda Frick]

Updating call data:

When a recording is made in ONYX, ONYX will always update the
following:


• Date and time
  
• Extension (enter under 'Settings', if network settings used)
• Duration
• Reference (recording reference number)
• While on the recording you can enter the following additional call data manually under the recording tab.
  
  Information entered in ONYX:
  
  • Subject
  • Destination
  • Number
  • Notes

If the above data is not entered, these fields are left blank.

To receive call data from TOPAZ(Telephone Management System - TMS), you must enable it under 'Settings', tick 'Enable TOPAZ connection'.

Call Data received from TOPAZ:


• Number
  If the PABX has CLI, then incoming calls will also have a telephone number.
• Destination
  If the telephone number in TOPAZ under DATA -> NUMBERS,
  was linked to a Person or Company or Group, this value will be displayed under Destination. Else the exchange will show.
TOPAZ call data will only be updated to blank fields.

Modify call data:

• Once a recording has been saved, you can only change:
  Notes
• Before the recording is saved you can enter and change:
  Subject
  Destination
  Number
  
  Values entered in ONYX takes preference in updating call data.

How do I configure ONYX and TOPAZ?

Please note that TOPAZ has been discontinued - for more details see forum post:
Were do I find TOPAZ rates updates after 2009?

NOTE: PABX3 must send call details live to TOPAZ

TOPAZ -> SETUP -> PROPERTIES -> PABX, click on GET PABX INFO...
button. It must display information of PABX3 and the PABX in the block
below the GET PABX INFO... button.

Go to the TOPAZ screen Under ENQUERIES -> ALL CALLS,make a test call
and terminate the call. The call details must be update the grid for
ALL CALLS.

Do not proceed unless you have call details updating live in TOPAZ

ALSO SEE: How do I update my calls live to TOPAZ?

TOPAZ:

SETUP -> PROPERTIES -> NETWORK & FRONT OFFICE, tick
TOPAZ( port 25000)
PABX3(port 25001)
AMETHYST CALL RECORDER( port 27002)
ONYX2: For call details from TOPAZ configure port 27000 instead of 27002.
DATA -> EXTENSION, for AMETHYST IP enter the IP address of the ONYX PC

ONYX:

Under 'Settings', tick 'Enable TOPAZ connection'.

Make an outgoing test call from the ONYX extension. Search
for the recording in ONYX and see if it has call details as
explained above.