Configuration of the Ruby TAPI Interface for Panasonic

[Belinda Frick]

Ruby
Host - The host name or IP address of the Ruby server
Port - The port which Ruby is using (default 20000)
Send call info - sends call data (unanswered, duration, ring times) to Ruby
Send login info - sends login/logout data to Ruby
Send queue info - sends queue data to Ruby
Monitored devices - The TAPI devices which Ruby will monitor for call data,
agent logins and queues.
Available devices - The available TAPI devices which can be monitored.

Watchdog
Enable watchdog - The watchdog monitors the TAPI connection. When
the specified number of minutes have passed and there has been no TAPI activity,
an e-mail will be sent.
Working hours - Specify your working hours here. It is recommended that
you take half the timeout period off from the working hours. For example: if
our working hours are from 8am to 5pm and we want to know about problems if
there is no TAPI activity for an hour, enter "08:30-16:30".
Timeout (in minutes) - this is the amount of time in minutes that must pass
before the Watchdog notifies a supervisor.
SMTP server - Hostname or IP address of a SMTP mail server
Port - Port to use for the mail server (default 25)
Account - Username or account if the mail server requires authentication
Password - Password if the mail server requires authentication
From - The from address for sent e-mail (usually ruby@domain.co.za)
To - The e-mail address of a supervisor who must receive notifications if
there are any problems.

Queue
This section allows one to link groups to call centre queues. One can also
add a DID number if one is available.
Add - Use this to add a new group with queue device and optional DID
Modify - Use this to modify existing groups
Delete - Use this to delete groups. You must also remove the TAPI device
from the Monitored devices.

Queue data
Group number - The group number associated with this queue.
TAPI device - The TAPI device which represents the queue.
DID - Direct Inward Dialing (also called DDI). This is a number that
identifies which telephone number was dialed to get to the call centre.