RUBY integration with the Ericsson BP250 and MD110

[Belinda Frick]

Requirements:

Ericsson TAPI.

The following is required:
Licenses
The Pc must be able to run XP Pentium 4 with at least 512Mb of Ram.
Software (Business Link, TAPI Bridge (TSP))
Note Ericsson TSP to use:
Business Link for BP and
Application Link for MD110.Hardware (Card)
Connection:
Network connection for TAPI
RS-232 for SMDR data via PABX3 to TOPAZ
Contact your PABX dealer regarding the Ericsson TAPI.

PABX3
To receive SMDR data from the PABX unit

TOPAZ
To send SMDR data to RUBY. All extensions must be added in TOPAZ (ODN and physical,
ALL these extensions must have a user associated to them).

RUBY TAPI:
to send CLI to TOPAZ
to send Login/Logout and QUEUE information to RUBY
RUBY

Setup:

SMDR DATA:

PABX3
Install PABX3 to receive data via serial cable.
TOPAZ
Install TOPAZ.
Configure your RUBY extension.
DATA -> EXTENSIONS, tick 'Ruby Extension', for each call centre extension.
SETUP -> PROPERTIES -> NETWORK/FRONT OFFICE:
Tick 'Ruby Call Centre'.
Enter the IP of the RUBY server.ACD:

Ericsson TAPI:
Install the Ericsson TAPI.
Configure the extensions and groupsThis will give you the login and logout, aswell as queue data.
ODN extensions must be added to the TSP as well.
ALSO SEE: Ericsson Tapi Problems

RUBY TAPI
Install the RUBY TAPI.
Right-Click on the RubyTAPI icon, and then on 'Configure...'

Select the 'RUBY' tab.

Under the 'RUBY' section:
Enter your Ruby IP address next to 'Host'
The default RUBY 'port' is 20000.

Under the 'PABX' section:
Select your pabx brand and model from the drop-down list in the middle

Select the 'Extensions' tab.
Configure the extensions and groups in the 'TAPI Devices' section.
The list of devices will be displayed in the block on the left.
This information must be received by RUBYTAPI from the TSP.
'Number of digits' is set to 3 by default.
Configure this to the requirements for your setup.
With the Ericsson it is usually 4 digit extensions.

Select the 'Queue' tab.
Default 'Pre-queue delay' is 0 seconds
Under the 'Queue' section:
Setup the:
Group
TAPIDevice
You should have a list of TAPI devices in the drop-down.
This information must be received by RUBYTAPI from the TSP.
DID (optional)

Under the 'Topaz' tab,
enter your 'Topaz IP'
Default 'Port' is 25000
make sure that 'Send CLI' is ticked


TEST: To see information received by RUBYTAPI, you need to set the
logging to "debug", under CONFIGURE -> RUBY -> Log.
To view this file: C:\Program Files\Datatex\Ruby2\Logs\yyyyww\RubyTAPI.log,
where yyyy is the year, and ww is the week of the year.


RUBY:

Install RUBY.
When configuring yor agents in RUBY, the ODN number must be the default extension and the Agent code
must be the physical extension.
ALSO SEE: How do I install Ruby from the Internet?