RUBY2: no ACD stats only answered and unanswered calls

[Belinda Frick]

In RUBY Supervisor I can only see answered and unanswered calls.
I am using a Panasonic TDA PABX.

For the Panasonic TDA, real-time call data is received via TOPAZ from RUBYTAPI.
Please check that TOPAZ is up and receiving call details live.

1. If the TOPAZ Database is full, you will not be able to receive anymore call details and thus it cannot be sent to RUBY. You can either:
   
   
   • purge old call data or
     Clean Topaz transaction file, process old calls and import
     
     
   • blank the database.
     Refer to section to run the blank tran to replace the existing database with a blank database:
     tblTran: No index for fields 'Date;Time;Extension