One of my RUBY groups does not display information

[Belinda Frick]

Overview:

To see the call data for the group:
The PABX Unit needs to give off the call data
PABX3 needs to receive it
TOPAZ must receive it from PABX3
RUBY must receive it and allocate it to the group.
Therefore the group needs to be configured correctly
and the supervisor must be configured to see the group.

The PABX unit:

In PABX3 -> Tools -> VT100, the group number should be
for example, ~1=. If not the PABX unit needs to be configured.
We need to receive the group data for RUBY.
ALSO SEE:
Ruby has the message "ValidateACD: Invalid ACD data
(Waiting for 3 reasonable values...)" in the log
PABX3:

In PABX3 -> Options -> Ruby Call Centre.
ALSO SEE: PABX3 setup for Ruby on LG GDK / Samsung

RUBY Server:

In RUBY Server -> Config -> Group:
Make sure that the group is added.
In RUBY Server -> Config -> Extension & IP:
Make sure that the extension is added and configured.
In RUBY Server -> Config -> Agents:
Make sure that the agent is configured with its extension and group.
ALSO SEE: RUBY Agents reverting to the wrong group
In RUBY Server -> Config -> Supervisor:
Make sure that the supervisor can view the group.