How do I check if I am getting ACD data in RUBY Sever?

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

How do I check if I am getting ACD data in RUBY Sever?

Postby Belinda Frick » Wed Dec 08, 2010 10:49 am

RUBY SERVER -> SYSTEM,
double-click on the status bar at the bottom of the screen.

If you do a test, for example, log the agent in,
you will see the ACD data.

If no data is display, then the PABX unit is not configured
to give off the required data.
Belinda Frick
 
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