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by John Richard Procter » Tue Jul 26, 2011 8:06 pm
- Code: Select all
Field No Short Name Long Name Show Type
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1 Calls All Calls Today
2 Unans Unanswered Today
3 Busy Busy Calls ACD
4 RingTime Ring Time ACD
5 Duration Service Time ACD
6 BusyTime Busy Time Today
7 Queue Queued Calls ACD
8 Longest Longest Queue Time ACD
9 Average Average Queue Time ACD
10 Login Agents logged in ACD
11 TCIQ Total Calls in Queue Today
12 TQT Total Queue Time Today
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John Richard Procter
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- Posts: 552
- Joined: Tue May 03, 2011 2:02 pm
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