RUBY and SAMSUNG 7400: new DID number added to PABX

[John Richard Procter]

They have anew DID that has been added to the PBX and they need to have
the software configured to work properly.

Required information:

The DID : [2011]

The Group where the calls will be routed too [5015, Admin, Group 1]

The Name of the new DID [Warrenty]

After hours Voice mail number for this DID. [3550]

PABX3:

Add the DID to the DID.txt files in the PABX3 folders.

Restart the PABX3


SMDRLink:

Add the DID to the DID.txt files in the SMDRLink folders.

Stop and then start the SMDRLink service

RUBY 2:

Run the Ruby Config to configure the system.

Add the DID lookup to the "Group lookups" Tab. [2011 and 1]


TOPAZ - EXTERNAL:

• Add User details
  
  Go to the Data area.
  
  Add a new SECTION for the new DID [Warrenty]
  
  Add a new USER for the DID. [Warrenty]
  
  Set the BRANCH to "Call Centre"
  
  Department as they require [Admin]
  
  (Group 1 = Admin, Group 2 = Retail and Group 3 = Returns)
  
• Add Account code
  
  Add an ACCOUNT CODE with the same value as the DID. [2011]
  
  Allocate the USER you just created to the account code.
  
• Add reports
  
  Go to the reports
  
  Duplicate the existing reports and change the duplicates to the new DID
  values.
  
  Setup the scheduled reports to email to the appropriate people

TOPAZ - INTERNAL:

There should be nothing required here for a new DID