Ruby Supervisor (Rubysup.exe) released. Version : 2.3.11.3

[John Richard Procter]

Release Notes
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A bug where the call duration first counts down to 0 and then up again has been fixed.
It would occur if the time difference between your PC and Ruby changed,
which may happen if you leave your Supervisor open over a period of days.
A bug in the agent summary report where the calls for the first agent displays incorrectly has been fixed.

Completed Tickets
Ruby Supervisor call durations sometimes count down to 0, and then count up normally

Motivation
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On Ruby Supervisor, the call duration sometimes starts at 0:06 seconds,
counts down to 0:00 seconds, and then counts up normally.

Completion
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Fixed in Ruby Supervisor version 2.3.11.2

The problem was caused by the difference in time between the Ruby PC and the Supervisor's PC.
The real-time clocks in PCs are not accurate, and will "drift" over time.
After a day or two, the times of the Supervisor PC and Ruby PC would no longer match,
and the Supervisor would receive messages that a call would "start" in a few seconds time,
and would count down to that time. The Supervisor now synchronises to Ruby correctly.

Completed Tickets
Agent summary sometimes shows incorrect number of calls on first agent.

Motivation
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The agent summary report sometimes cuts off the first digit of the number of calls on the first agent,
so instead of seeing 110 calls, one may see 10 calls.

Completion
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Fixed in Ruby Supervisor version 2.3.11.3