Ruby Supervisor: "There is no data for the selected period"

[Leon van Heerden]

This message occurs if you try and run a report on the Ruby2 Supervisor for a period of time that the database contains no queue information for.

• Ensure that you are using the correct dates and times.
• Make sure that the system is receiving the queue information from the appropriate sources. (RubyTapi or PABX3's ACD configuration)

PABX3
The PABX3 utilizes a ACD plugin to interpret the ACD information that certain PBXs supply via serial or networking connections. The Groupd numbers supplied from the PABX might have to be manipulated int he RUBY2 Server's config to match the group numbers configured on the database. E.g.
the string that the Samsung sends through it's ACD port will look like this:

Code: Select all

~5018=428=17=114=4=81=1482=0=0=13=182

The 5018 is the group number on the PABX. In Ruby you configure a Group lookup for 5018 and specify your group number as the mapped value. E.g. 5018 = 3

RubyTAPI
A working TAPI connection is required and ACD groups or queues that can be monitored for queue information.