RUBY: Can we add a new group for another share number?

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RUBY: Can we add a new group for another share number?

Postby Belinda Frick » Wed May 23, 2012 3:49 pm

Question:

Currently our Call Centre is managed via Ruby on one group (Call Centre) on a share number.

Will it be possible for us to add a different (new) share number and can this number be managed in a differed group on Ruby?

Answer:

RUBY Licensing is per extensions and supervisors. If you use the same number of agents and just move some over to the new group, all that is required on the RUBY side is:
  • remove the agents from the existing group to free licenses.
  • configure the new group
  • configure the agents for the new group
NOTE: We received the Group information from the PABX, if licenses is required on the PABX side then this must also be in place.

If you need to add additional extensions and supervisors, you will need to request a quote. To install the licenses see forum post: How do I license a new Agent or Supervisor in RUBY?

Configuration:
Also see:

For the Panasonic PABX model see: RUBY integration with the Panasonic TDA 30/ -100/ -200
Belinda Frick
 
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