RUBY: Can we add a new group for another share number?
Posted: Wed May 23, 2012 3:49 pmQuestion:
Currently our Call Centre is managed via Ruby on one group (Call Centre) on a share number.
Will it be possible for us to add a different (new) share number and can this number be managed in a differed group on Ruby?
Answer:
RUBY Licensing is per extensions and supervisors. If you use the same number of agents and just move some over to the new group, all that is required on the RUBY side is:
If you need to add additional extensions and supervisors, you will need to request a quote. To install the licenses see forum post: How do I license a new Agent or Supervisor in RUBY?
Configuration:
For the Panasonic PABX model see: RUBY integration with the Panasonic TDA 30/ -100/ -200
Currently our Call Centre is managed via Ruby on one group (Call Centre) on a share number.
Will it be possible for us to add a different (new) share number and can this number be managed in a differed group on Ruby?
Answer:
RUBY Licensing is per extensions and supervisors. If you use the same number of agents and just move some over to the new group, all that is required on the RUBY side is:
- remove the agents from the existing group to free licenses.
- configure the new group
- configure the agents for the new group
If you need to add additional extensions and supervisors, you will need to request a quote. To install the licenses see forum post: How do I license a new Agent or Supervisor in RUBY?
Configuration:
- What information do I require to configure RUBY group setup
- How do I setup a RUBY group?
- How to add an agent to RUBY?
For the Panasonic PABX model see: RUBY integration with the Panasonic TDA 30/ -100/ -200