How do I setup a RUBY group?
Posted: Wed May 23, 2012 4:58 pmLogin to RUBY Server.
Group configuration:
Group configuration:
- Go to CONFIGURE -> GROUPS.
Add your groups to Ruby. Don't base your group numbers on the PABX groups. You may change your configuration one day and it will cause problems with historical data. Create your own group numbers. - If you have groups which come through with a different group number than the Ruby group number (i.e. you listened to the previous suggestion), you need to configure Group lookups.
Go to CONFIGURE -> GROUP LOOKUPS,
This is very common, and easy to set up. For example,
if you have Ruby group 1, but the PABX sends 001,
add a group lookup with DID / PABX group = 001, and Ruby group 1.