Which RUBY report will show the average ringtime per agent?

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Which RUBY report will show the average ringtime per agent?

Postby Belinda Frick » Tue Aug 14, 2012 3:29 pm

You can use the Agent Session Summary report:
  • Tick the Summary option.
  • Select the agent name.
  • Select the date and time period for the session to report on.

Example of Agent Session Summary report for an agent:
ruby-agent-session-summary-e.jpg


This report will list all the application the agent used in the date-time period selected. The heading will also include information like the ringtime. It will show the:
  • Average Ring time and
  • Total Ring time
    for all the sessions in the selected period.
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Belinda Frick
 
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