Samsung ACD plugin settings

Moderators: Leon van Heerden, Luanda_Junzi, Belinda Frick, Lee Hendricks

Samsung ACD plugin settings

Postby Leon van Heerden » Fri Jun 10, 2016 4:23 pm

The plugin can read the following settings form an IP file "ASamsungUCS_ACD.ini". This INI file must be int he PABX3.exe folder.

The Default for IGNOREQT is 0
If you set a positive value to IgnoreQT, the Average Queue Time and Longest Queue Time is compared to IgnoreQT.
If the duration of these Queue times are longer than the set value the Queue time is set to 0.
If your Samsung is generating 65535 values, you can set the IgnoreQT=60000 and this will ignore the 65535 values.

Example file
Code: Select all
[ASamsung_ACD]
IGNOREQT=0
You do not have the required permissions to view the files attached to this post.
----
Leon van Heerden
http://www.datatex.co.za
Leon van Heerden
 
Posts: 332
Joined: Fri Oct 29, 2010 11:21 am
Location: Cape Town

Return to Support Archive's (RUBY2)

Who is online

Users browsing this forum: No registered users and 1 guest