How do I remove a extension from TOPAZ?

Moderator: Luanda_Junzi

How do I remove a extension from TOPAZ?

Postby Belinda Frick » Thu Nov 25, 2010 12:47 pm

TOPAZ will add Extension automatically as the calls
come in from the PABX unit, therefore all extensions used by
the PABX can go thru to TOPAZ.

To exclude calls to/from a extensions from being
added to the TRAN file, keep the following in mind:

ALSO SEE: My extension/calls does not get imported in TOPAZ.

If you delete a extension from TOPAZ and the PABX Unit
sends off a call for that extension it will add the Extension
to the Extension table.

If you remove the extension on the PABX Unit
and then delete it in TOPAZ -> DATA -> EXTENSION and you do
a "Update TRX ..." it will add the Extension to the Extension
table, since there are still calls in the TRAN file for that
extension.
Belinda Frick
 
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Joined: Fri Nov 12, 2010 4:25 pm

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