When I run the rates update/TOPAZ upgrade, neither upgrades

[Belinda Frick]

Close the Master TOPAZ and all Client TOPAZs.
Make sure no TOPAZ is running in the back-round.

The TOPAZ upgrade uses the default filepaths.

Earlier versions of TOPAZ used the filepath,
C:\Program Files\Datatex\Topaz Telephone Management

The current default path is,
C:\Program Files\Datatex\Topaz

Make sure of the file path when doing an upgrade.

If you moved or copied TOPAZ, make sure that the
files are not read-only.