TOPAZ Report: Grouped by extension for a section

[Belinda Frick]

Report in TOPAZ for yesterday by extension for a section:

To create a new report, click on REPORTS > CUSTOM REPORTS
Click on the "+", now enter your report heading under Description,
example All Calls by Extension for the Section.

Report options : tick "summary"
Select records : Yesterday
Summary Report Format : Call Category
Order by : Group
Group by : Exension
Maximum Records : 0
Field Selection : leave blank
Only Select These : Select All_Branch_
Select All_Departments_
select the section


This report will list all the extension under the "description" column.