The reset budget does not reset all the users

[Belinda Frick]

Methods to reset the budget:
Per User:
[DATA -> USER], Find the user,
Enter the "Budget Available" to match the "Budget Amount".
click on "Reset Bar Level" button.
This needs to be done manually for each user.
Global:
[SETUP -> PROPERTIES -> FILTERS & DEFAULTS],
click on "Reset All".
This will reset all the budgets.
TOPAZ version:
Account Codes: TOPAZ 1.7.0.7 or newer.
Please upgrade if you are running an earlier version.

Try the following in the sequence stated:
The budget amount is stored on the USER table. The user needs to
be configure with the correct EXTENSION / ACCOUNT code.
Verify this under [DATA -> ACCOUNTS / EXTENSIONS].
If this link is incorrect the budget cannot be updated.
If the USER has a "budget amount" of zero, it will be ignored.
Verify this under [DATA -> USERS].
Re-index the:
USER.DB file and
USERDETAILS.DB file and
EXTENSION.DB or ACCOUNT.DB,
depending on your barring option.
ALSO SEE: How do I re-index a file?
If you had for example a power failure, re-index all the database files.
ALSO SEE: How do I rebuild my data folder?

Make a test call from for the user in question and check that:
the correct extension/account codes is show under ENQUIRIES for
that call and
the budget amount is updated.
Verify this under [DATA -> USERS].

If the incorrect extension/account code is show, it can be:
corrupt data from the pabx unit, check in the rawdata file
incorrect translation of the call data by the plugin used.