Under investigation!
TOPAZ uses the printer driver to preview and print the report.
Please uninstall the printer driver and install/upgrade the
printer driver.
Set the printer driver to always print to paper tray 1.
When searching for the RIC517U.dll on the internet it points
to spyware. Please ensure that you have anti-virus and anti-spyware
softeware on your PC to remove this software that is interferring
with the working of the 'valid' software on your server.
You can run for example Spybot to remove the spyware software - check
with your IT support if they approve.