This might be caused by:
- The rawdata in C:\Program Files\Datatex\Pabx3\Rawdata
is unmodified exactly as it was received via the comport from
the PABX unit. Make sure this data is not scrambled. Each
line should match the positioning of the previous line unless
it is a multiple line being send per call record from the
PABX unit. - Equipment:ALSO SEE: What causes scrambled data?
- The PABX unit is not set to the standard format that
the plugin was written for. - The wrong choice of plugin. Choose another plugin or
use the rawdata to see which plugin is compatible with the
PABX Unit.
Where do I find the plugins for TOPAZ?:
- on the CD in PABX3\Profiles\ for the .prf
in PABX3\Profiles\Lib for the .dll - on the website: http://www.datatex.co.za
choose Downloads -> TOPAZ -> Pabx3 Plugins Downloads ->
download the .dll and .prf file