- Create the Report:
To send a batch report, the report must exist under Custom
or Exception reports.
You can create a report in CUSTOM reports that with the
same information as the Telkom Summary Analysis.
To create a new report, click on REPORTS > CUSTOM REPORTS
Click on the "+", now enter your report heading under Description,
example "Telkom Summary Analysis for Last Month".
Report options : Summary
Select records : Last Month
Summary Report Formats : Call category
Order by : Group
Group by : CallType
Maximum Records : 0 (for all records)
Field Selection : Leave Blank
This Report will show the total for each Call Category for the month. - Setup the Batch Report:
ALSO SEEHow do I setup a Batch Report