TOPAZ PABX3 Plugin: Avaya IP Office

[Belinda Frick]

Requirements:

• The PABX ouput must be set to the following single line comma
  delimited text string (fields in the same sequence):
  
  

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  "Call start","Call duration","Ring duration","Caller","Direction",
"Called_number","Dialled_number","Account","Is_Internal","Call ID",
"Continuation","Party1Device","Party1Name","Party2Device","Party2Name",
"Hold_Time","Park_Time"

  
  
• Plugin: PAvaya_IP_Office.dll,version "2006.6.7.1" or newer.

SMDR data for Avaya IP Office:

Sample of output data:

Example 1: Lost Incoming Call

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2002/06/28 09:28:41,00:00:00,9,8004206,I,4324,4324,,0,1000014155,0,E4324,Joe Bloggs,T9161,LINE 5.1,0,0

Example 2: Incoming transfer(To Voice Mail)

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2002/06/28 09:30:57,00:00:13,7,01707392200,I,299999,299999,,0,1000014160,1,E4750,John Smith,T9002,LINE 1.2,11,0
2002/06/28 09:30:57,00:00:21,0,01707392200,I,299999,299999,,0,1000014160,0,V9502,VM,Channel 2,T9002,LINE 1.2,0,0

Example 3: Outgoing Call

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2002/06/28 08:55:02,00:08:51,9,4797,O,08000123456,08000 123456,,0,1000014129,0,E4797,Joe Bloggs,T9001,LINE 1.1,0,0

Example 4: Voice Mail Call

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2002/06/28 09:06:03,00:00:19,0,4966,O,Voicemail,VoiceMail,,1,1000014131,0,E4966,John Smith,V9501,VM Channel 1,0,0

Example 5: Internal Call

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2002/06/26 10:27:44,00:00:44,4,4688,O,4207,4207,,1,1000013898,0,E4688,Joe Bloggs,E4207,John Smith,0,0

Example 6: Park Call

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2002/06/26 11:33:06,00:02:11,10,8004200,I,4688,4688,,0,1000013937,0,E4688,John Smith,T9162,LINE 5.2,0,94

Example 7: Outgoing call on hold

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2002/06/26 12:47:22,00:10:36,4,4636,O,07989123456,07989123456,,0,1000013978,0,E4636,Joe Bloggs,T9001,LINE 1.1,7,0

Example 8: Incoming call with account code

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2002/06/28 11:29:12,00:00:02,2,5002,I,1924,1924,Support Call,0,1000014169,0,E1924,Extn1924,T9620,LINE 8.20,0,0

Example 9: Conference

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2002/06/28 11:34:45,00:00:05,2,1924,O,1918,1918,,1,1000014176,0,E1924,Extn1924,Extn1918,0,0
2002/06/28 11:34:39,00:00:07,1,1919,O,1924,1924,,1,1000014177,0,Extn1919,E1924,Extn1924,0,0

Example 10: Conference 2

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2002/06/28 11:59:25,00:00:08,1,1924,O,1918,,1,1000014178,0,E1924,Extn1924,E1918,Extn1918,0,0
2002/06/28 11:59:18,00:00:11,1,1924,O,1919,1919,,1,1000014179,0,E1924,Extn1924,E1919,Extn1919,0,0

Reading the input file with PABX3:

See, PABX3: Input file (with different file name for each day).

[Belinda Frick]

To configure TNG to read in the file - see forum post: How do I configure TNG to load data from a file location?

[Belinda Frick]

The format of the comma delimited string the Avaya IP Office sends off has changed. It has some extra fields from that the original plugin was written for.

This update if for:

1. PBX Model: Avaya IP Office 500V2
2. Version: R8.0
3. The output cannot be changed.

Example Rawdata(comma delimited CSV file):

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2013/07/04 11:06:15,00:00:12,3,3823,O,0739745508,0739745508,,0,1017368,0,E3823,IT,T9001,Line 1.28,0,0,1605,1,IT,0000.00,,0000.00,0,0,618,1.00,U,IT,

The rawdata is for an account code call made. The account code is '1605' and falls within the added fields, therefore the plugin did not cater for it.

Download and unrar, password is 'datatex':

PAvaya_IP_Office_2013_07_24.rar

Upload the dll file: How to update a Plugin

[Belinda Frick]

There is an update for the Avaya IP office for version 8.1

please refer to post to Down load Avaya IP Office version 8.1 plugin

Upload the dll file in TNG: How to update a Plugin

[Leon van Heerden]

I have added a facility for the plugin to create an INI file.
This file will contain the options that the plug supports and the current version of the plugin.

The verison 2015.10.21.1 contains a option to use the Device names in places of the Device numbers for the Trunks. This iis used when ther Avaya is reporting the trunk and channel number in the Name field and not in the Device number field.

The example I used is of a site that has 2 BRI ( 2 Channel ISDN ). The Trunk device is reported as T9001 for both channels, but the Trunk Name is reported as LINE 1.1 and LINE 1.2.

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"LINE 1" = the Line,
".x" = channel number where X is a numeric value from 1 to 2 on BRI  or 1 to 30 on PRI.

the INI file will be automatically created the first time this plugin is used. The location is usually in the location of the application that uses the DLL. E.g. the TNG folder will contain the INI file with the name

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PAvaya_IP_Ofiice_8_1.ini

The Section called [OPTIONS]will contain:

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[OPTIONS]
USEDEVICENAME=0

USEDEVICENAME = 0 Use the Device value as the Trunk (default , old behavior)
USEDEVICENAME = 1 Use the Device Name value as the Trunk

PAvaya_IP_Office_8_1_2015_10_20_1.rar

Updated plugin