PABX seems to have stopped working and downloading

[Belinda Frick]

The red circle means that there has been no data from the PABX for the last hour.
The PABX Interface should also beep periodically to let you know that there
is no data coming in.

There could be a couple of reasons why there is no data:

* There hasn't been any calls made or coming in for an hour.

The PABX Unit:

* The PABX is not sending data.
(The PABX technician has to check that the PABX unit is configured to send data)

The PABX3 Interface:

* Select VT100, make a test call, put the phone down, the call data
should appear on the VT100 screen. If not please check:

The PABX interface is no longer connected to the PABX Interface.
(Check the cables if it is connected)

The PABX Interface has been configured on an incorrect COM port.
(Check that the PABX is connected to the port configured)


The Buffer:

* The buffer isn't sending data through anymore. ( After a power failure
this might happen)

- If you are using a buffer, check that it is working.

- Try to Change the Time out on the PABX interface's Setup screen from
60 minutes to 120 or 180 minutes.