Verify that the long file names can be read from the CD.
Open Windows Explorer and access the CD. Make sure that the folder
"CallMonitor" is there if you don't see it, but you see
"CallMo~1" Then your CDrom drives are not setup correctly.
Make sure that you are not loading your DOS CDrom drives before starting Windows.
OR you can extract the Topaz Disks to the C drive and install it from there.
Remember to do the rates update!
They are located on the CD in the Disks Folder.