My printouts from Topaz differs from my Telkom bill

[Belinda Frick]

Try this first:
Close TOPAZ.
Delete C:\tmptopaz
Open TOPAZ.
Pull the report.

If this does not solve the difference, try the following:

The PABX unit:

Make sure that the data from the PABX unit is not corrupted and
that you are receiving all the call data.

You can view the data that the comport receives from your PABX
unit in [PABX3 -> TOOLS -> VT100]. Check if the data is not
scrambled. If so these calls will not be imported to TOPAZ. Your
PABX technician needs to sort this out.

ALSO SEE: What caused corrupt data?

Pull a TOPAZ report and match it to Telkom. Use the TOPAZ
standard report "Service Provider Summary", explained in
TOPAZ report: Service Provider Summary.

If there are calls missing in the TOPAZ report, check in the
rawdata file for that call,
if the call is not in the rawdata,
the PABX unit did not send it off or
PABX3 was not running to receive the data,
and there was no buffer to store it.
If the call is in the rawdata file,
check if the data is not corrupted.

TOPAZ:

VAT:

All TOPAZ report are including the VAT factor.

Call Duration:

Topaz can only be as accurate as the information
that is given to it from your PBX.

The PBX is the device that does the actual
calculations of how long a call was. Most PBX's
start recording call duration from the point
where you pickup the telephone receiver and stops
recording at the point where you put down the call.
This additional time will make calls appear
more expensive.

Also see whether you have values in the
TOPAZ FILTERS section. (Filters can be used
to filter out additional time.)

In [TOPAZ -> Setup -> Properties -> Filters & Defaults ->]
Discard initial seconds for a call:
(Local/National/International/Cellphones)

Please note that routed calls does not get filtered, since
we check for TELKOM A / B or C and CELLULAR.

ALSO SEE: How does the pricing differ from Topaz to your service provider?

Setup a report for top 20 most expensive calls. This will
help trace incorrect call durations from your PABX unit.

ALSO SEE: Very long calls on my TOPAZ reports

Fixed Cost:

Make sure that you are not costing an internal line.
ALSO SEE: My internal calls are being costed

Free minutes on cell routers is not subtracted by TOPAZ.
ALSO SEE: Can Topaz subtract cost of free minutes for Cellrouters?

The Costing Rate:

Routers:

Make sure all your routing lines are setup correct.
ALSO SEE: How do I setup cell router rates after 2003?

Test the rate being used on your router lines:
Create a Summary report by CallType for each router line.
In the description column it should only show the rates
listed in your Routing Table. If not, this is your problem.
Check the setup of this line in your routing table.


Telkom lines:

Use the report, TOPAZ report: Calls by Lines, to check the following:

Make sure that all your Telkom lines on the Telkom bills
is giving off data to TOPAZ.
Compaire the TOPAZ cost per line to the Telkom billing to pick
up the differince.

The Database:

ALSO SEE: How do I re-index a database?